AI assistant for car rental bookings
A chat and voice assistant for DPD Rent that interprets the customer's request, checks live fleet availability and completes the reservation, all in five languages.
Project details
Category
Conversational AI assistantIndustry
Car rental (Bucharest & Otopeni Airport)Built with
LLM + PHP/MySQL vanilla JS widgetLanguages
RO, EN, DE, FR, IT
Built for DPD Rent, a car rental company operating in Bucharest and at Otopeni Airport, the assistant replaces the traditional booking form with a natural conversation. It understands what the customer is looking for, checks live fleet availability, suggests cars with prices and conditions, and sends the completed booking straight into the company's management system.
Assistant functionality
Finds the right car through conversation
The customer asks in their own words for “an automatic for the weekend” or “something with 7 seats for the airport”, and the assistant turns that into a search with the right filters: type, transmission, fuel, seats, price.
Checks availability in real time
It reads the fleet calendar and shows only the cars actually available for the requested dates and location. This eliminates booking overlaps and offers that cannot be honored.
Shows clear offers
Cards with the car photo, price per day, Full Casco included, the mileage policy, and any discount applied automatically.
Handles the booking end to end
It collects the customer's details and sends the reservation through the same flow as the website, straight to the company's admin panel.
Voice interaction
A call mode with speech recognition and spoken replies, for customers who would rather talk than type.
Speaks five languages
Romanian, English, German, French and Italian. It switches languages instantly, including the quick suggestions and the forms.
How it works
Opens the chat
A personal greeting, quick suggestions and a welcome discount.
Says what they need
Location and dates. The assistant confirms and searches.
Picks the car
Cards with price and Full Casco, built from real stock.
Fills in the details
Name, phone and email, right inside the chat.
Completion
The booking reaches the company and the customer is contacted by phone for confirmation.
Technical differentiators
No hallucinations
It answers exclusively from the company's real data: stock, prices and rules. Tools and strict business rules prevent hallucinations, so cross-border travel conditions, one-way fees or the mileage policy are always accurate.
One booking flow
The chat uses the same booking flow as the website, so no duplicate bookings are created and the data stays synchronized.
Minimal site impact
A minimal widget that loads only on first interaction, so it does not affect page load speed. It can be embedded on any page with two lines of code.
Easy to maintain
All text, suggestions and rules are editable without touching the code. The same assistant works for any site and any client, just by changing the configuration.
An always-on booking channel
Available 24/7, in five languages, by text or voice, it turns a simple question into a complete booking without the visitor ever leaving the page.
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